Remove Agent burnout Remove First call resolution Remove Multi-channel support Remove Surveys
article thumbnail

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). Virtual numbers and local presence Apart from providing customer service, some companies also make outbound calls for different purposes.