Remove Agent burnout Remove Feedback Remove Multi-channel support Remove outsourcing
article thumbnail

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).