Agent burnout Customer Experience First call resolution Gamification 
Fonolo
FEBRUARY 14, 2019
News Careers report found that customer service representatives suffer from below-average job flexibility. We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? What’s Inside: Gamification in the Contact Center. Investing in Agents. On top of this, a U.S.
Hodusoft
AUGUST 9, 2023
Ownership and control Loss of control is probably the biggest pain point of organizations that outsource customer service to BPOs and third-party service providers (that use single-tenant software.) But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents.
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