Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents
SharpenCX
FEBRUARY 11, 2020
Download Now: See what Frost & Sullivan marked as the most important trends impacting contact centers. Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. With metrics and KPIs, you set the bar for performance across your contact center.
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