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Finding the Balance with Call Center Efficiency: 5 Tips for Improving Efficiency and Empowering your Agents

SharpenCX

Download Now: See what Frost & Sullivan marked as the most important trends impacting contact centers. Next, track agent performance. Digital tools provide a greater level of sophistication to analyze your agents. With metrics and KPIs, you set the bar for performance across your contact center.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.