This is our 1000th Post! A Look Back at Our Greatest Hits
Fonolo
FEBRUARY 19, 2019
One the recurring tropes in our industry is that consumer behavior and/or new channels and/or AI will lead to a decrease in the importance of the plain old phone call. Is there #VoiceShrinkage in the Contact Center? AI is Not Reducing Call Center Agent Employment. Call Center Metrics. OnHoldWith.
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