Agent burnout call center software First call resolution Time management 
Noble Systems
OCTOBER 21, 2020
Once a caller’s issue is identified, the ACD picks the agent that is the most suitable match. Proficiency levels can help choose between similarly skilled agents. Time-based Routing: This option can be used in conjunction with any of the above. Here is a high-level view of how an ACD can benefit your call center.
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. At the same time, managers must ensure that all team members are working toward the same goals. Support agent burnout. Abandoned calls. Missed sales.
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