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3 Things to Consider When Picking a Call Center Workforce Management Software

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One vital aspect of call center efficiency is call center workforce management (WFM). Industry Report: State of the Contact Center 2022. What is Call Center Workforce Management? Put simply, your call center workforce refers to your agents.

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Your All-in-One Guide to Call Center Workforce Optimization

Fonolo

From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Industry Report: State of the Contact Center 2022. Agent onboarding and training.