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Remove Agent burnout Remove Business Process Outsourcing Remove Self service Related Topics
Multi-channel support industry standards Abandon rate Gamification Interactive Voice Response outsourcing First call resolution Chatbots CRM Average Handle Time More Related Topics >
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7 Proven Ways to Manage Contact Center Agent Staffing Shortages

Playvox

OCTOBER 19, 2021

Managers who want to meet customer demands will typically ask their agents to work more hours. Increased agent burnout. Working extra overtime hours and handling back-to-back interactions all day long can quickly lead to agent burnout, especially if customers are frustrated about long wait times and take it out on agents.

Contact Center 73
Contact Center Management Agent burnout Interactive Voice Response 73
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

AUGUST 9, 2023

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).

Contact center software 52
Contact center software Contact Center Customer Service Agent burnout 52
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