Mindtouch

MARCH 28, 2018

And when those customers do inevitably call in to the contact center, it’s important that they’re met by a prompt, knowledgeable, and efficient agent. Still, it’s crucial that we equip our agents to deliver a high-quality customer service experience. See How MindTouch Makes Agents More Productive.

First call resolution 48

First call resolution Contact Center Chatbots Call Center 48

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Let’s understand multi-tenant contact center software with an example.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Noble Systems

OCTOBER 21, 2020

Once a caller’s issue is identified, the ACD picks the agent that is the most suitable match. Proficiency levels can help choose between similarly skilled agents. With the right configuration and tools, an effective ACD streamlines the entire call routing process and minimizes wasted time, for agents and for customers.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57