Remove Agent burnout Remove Best practices Remove Chatbots Remove Self service
article thumbnail

5 Customer Support Issues You Could Have Handled with Self-Service?

bold360 Blog

We talk a lot about how self-service solutions can handle routine, repetitive customer questions, and free up your agents for more complicated, high-value customer issues. Below are five examples of routine questions that the right kind of self-service solution can handle. or “Does X product come with a warranty?”

article thumbnail

Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Virtual agents handle after-hours inquiries, provide self-service options, and streamline interactions. With automation, you can deliver top-notch service, exceed customer expectations, and drive business growth. Increased Agent Workload: Rising customer expectations can overwhelm your agents.