Agent burnout Average Handle Time Sales Surveys 
Balto
DECEMBER 14, 2022
To measure the CSAT, you can add an after-call survey that enables customers to rate their support experience on a scale of 1 to 5 stars. Average Handling Time (AHT). The Average Handling Time (AHT) is the total amount of time an agent spends handling a customer, measured in seconds.
NobelBiz
MARCH 6, 2023
This ensures that customers are connected to the right agent. And that their issues are resolved in an efficient and timely manner. Track call center metrics, such as average handling time, first-call resolution rate, and customer satisfaction scores. Am I trying to generate leads, close sales, or conduct surveys?
Expert insights. Personalized for you.
52 
Let's personalize your content