Accountability Quality management Wait times Workshop 
Playvox
MARCH 27, 2023
This could include a combination of classroom training, on-the-job training, learning courses , and workshops. By regularly reviewing progress toward these goals, managers can provide feedback and support to help agents achieve their targets. Playvox offers a Quality Management suite that welcomes you to the digital era.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.
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