SmartAction

MAY 6, 2019

This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text.

Self service 44

Self service Virtual Agent Best practices Contact Center 44

SmartAction

MAY 6, 2019

This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text.

Self service 40

Self service Virtual Agent Best practices Contact Center 40

NICE inContact

NOVEMBER 16, 2018

But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. With virtual agents, the process of gathering data can be fully contained within automation, so that live agents don’t have to do the boring and redundant tasks.

Virtual Agent 48

Virtual Agent Contact Center Average Handle Time Call Center 48

Taylor Reach Group

JUNE 13, 2017

Best practice chat companies are using customer data. For instance, a loyal bank customer with a checking account and mortgage, looking on the financial institution’s website for home equity loans, could easily be served a chat button with a customized offer based specifically on the customer information already in the database.

Contact Center 58

Contact Center Consulting Consulting Chatbots 58