Accountability, Call flow, Cloud contact and Virtual Agent

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system.

Cloud contact

Cloud contact Self service Contact Center Virtual Agent

Top 9 Talkdesk Alternatives & Competitors in 2023

JustCall

APRIL 5, 2023

Top Features of Avaya Robust Calling and Messaging: Avaya provides inbound and outbound local SMS and MMS messaging with a toll-free option. Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. This ensures that the inbound calls always reach the correct person/department.

voip

voip Interactive Voice Response APIs Contact Center

Customer Contact Central

Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

Top 9 Talkdesk Alternatives & Competitors in 2023

Webinars

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