Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Number 3: “We’re currently assisting other customers, your call be answered in the order in which it was received.”. And that’s despite tremendous increases in the quality of products and services. When people call a call center, what they are really looking for is a relationship. Number 2: “That’s our policy.”.
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