Remove Accountability Remove Big data Remove Complaint resolution Remove Feedback
article thumbnail

Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Nike does the same with its TeamNike account. .