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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Offer assistance in real-time if the agent is struggling.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. Offer assistance in real-time if the agent is struggling.