Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference.
83 
Let's personalize your content