Accountability Agent Empowerment Consulting Gamification 
DMG Consulting
APRIL 8, 2024
This emerging WFM module is a critical piece in enabling the scheduling flexibility and self-service capabilities necessary to attract and retain agents. WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours.
teleopti
JULY 15, 2019
Recent research from global management consultants McKinsey reflects what Teleopti has suspected for a long time, that employee attrition can erode customer satisfaction while increasing operating costs. Consider involving employees when selecting new WFM technology. Follow these seven steps for a happier, inspired and motivated team!
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