Abandon rate Customer Service First call resolution Webinar 
Hodusoft
FEBRUARY 29, 2024
7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. MSPs must ensure that their call center is equipped with the right type of technology tools.
8x8
DECEMBER 3, 2018
In fact, it’s rare for a company to sell something that is so unique that customers are willing to ignore their desire for good customer service. To highlight an example of a company that understands the importance of customer service as a real business differentiator, let’s look at Lenox Corporation.
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Fonolo
APRIL 11, 2019
With these realities in mind, let’s take a look at three proven ways to baby-proof your own contact center by providing exceptional customer experience and keeping the bottom line in mind. And: Call-back technology is dynamic and adaptable (the key is offering them to customers on their preferred channel(s)). Plus, so much more!
Enghouse Interactive
SEPTEMBER 10, 2020
Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Proactive Outbound Engagement + Self-Service = More Success.
Enghouse Interactive
JUNE 17, 2020
Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . Blog #1 Enhancing the Customer Experience. Collaboration Improvements Drive Customer Engagement and Satisfaction. Properly configured, IVRs have been shown to reduce call abandon rates by upwards of 50%.
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