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Why Every Contact Center Manager Should Consider Voice-Driven AI

SmartAction

We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience. The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words.

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15 Proven Ways to Reduce Your Call Center Cost

OctopusTech

However, there are many effective strategies companies can use to lower their call center costs without sacrificing customer experience. Here are 15 proven methods that you can follow to ensure call center cost savings. Optimize Call Routing You can also analyze call data to identify peak call volume times.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

Metrics such as average handling times ( AHT ), call abandonment rates, and customer satisfaction rates can be used to determine the areas that require improvement, ultimately leading to cost reductions. This further helps in streamlining workflows, leading to time-saving as well as cost savings.

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Top Seven Call Center Software Requirements for the “New Normal”

Hodusoft

Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Organizations of all sizes need to act with unprecedented speed to serve their customers and treat their employees with compassion. Automation Services.

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Top Seven Call Center Software Requirements for the “New Normal”

Hodusoft

Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Organizations of all sizes need to act with unprecedented speed to serve their customers and treat their employees with compassion. Automation Services.