SmartAction

NOVEMBER 22, 2023

We’re not talking about the time-consuming interactive voice response (IVR) of the past that provided a less-than-optimal customer experience. The AI-powered voice assistants of today offer a seamless experience, reaching a virtual assistant, in seconds, that can answer customer intentions with just a few words.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Hodusoft

OCTOBER 19, 2023

Metrics such as average handling times ( AHT ), call abandonment rates, and customer satisfaction rates can be used to determine the areas that require improvement, ultimately leading to cost reductions. This further helps in streamlining workflows, leading to time-saving as well as cost savings.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Hodusoft

JANUARY 5, 2022

Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Organizations of all sizes need to act with unprecedented speed to serve their customers and treat their employees with compassion. Automation Services.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Hodusoft

JANUARY 5, 2022

Call volumes increased dramatically, staffing levels dipped, and agents had to deal with a sudden and prolonged adjustment to work from home. Organizations of all sizes need to act with unprecedented speed to serve their customers and treat their employees with compassion. Automation Services.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52