Abandon rate contact center solutions eBook Marketing 
Fonolo
AUGUST 28, 2018
About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: Contact Center 2.0, The Rise of Collaborative Contact Centers. What’s Inside: Lower Abandon Rate. More here. .
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Put in place callback options during peak time periods to reduce wait times and call abandonment rates.
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