Fonolo

NOVEMBER 1, 2017

But there was also some foot-dragging by industry incumbents who had a comfortable market position and a stream of maintenance revenue to protect. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate.

Call Center 138

Call Center Abandon rate Contact Center Enterprise 138

Fonolo

MAY 22, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail / e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. This Call Center Reduced Abandon Rates by 62%. Credit Union Reduces Abandon Rates with Call-Backs. Decrease Handle Time.

Surveys 59

Surveys Abandon rate Call Center Contact Center 59

Fonolo

NOVEMBER 21, 2017

Avaya’s networking products had a miniscule market share, so a dispassionate analysis would say selling it off is the right move. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. Decrease Handle Time.

Contact Center 129

Contact Center Abandon rate Call Center Technology 129

Fonolo

SEPTEMBER 26, 2017

That drives up the abandonment rate, as callers get tired of waiting on hold. If you want a quantitative example of this, download our free eBook The ROI of Call-Backs for Your Call Center. Scheduled call-backs have all the advantages of regular call-backs (improvements in CSat, abandonment rate, handle times, etc.)

Call Center 64

Call Center Abandon rate Abandon Call Morale 64

Clarabridge

OCTOBER 25, 2016

Your call center, social media, marketing, sales, and product teams will all have feedback that will complement your surveys for a more complete view of the customer experience. One Clarabridge customer replaced a long survey with a high abandonment rate with a much simpler one that included a few scored questions and one open-end.

Surveys 85

Surveys Abandon rate Feedback Analytics 85

Fonolo

AUGUST 28, 2018

Vertical markets in the sample base included: retail banking, insurance, health care, government, retail/e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities. Our favorite chart: eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate. More here. .

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

Fonolo

FEBRUARY 7, 2018

You can be sure that the marketing folks at Avaya’s competitors are working hard to think of their next attack. eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how call-backs can deliver concrete ROI. What’s Inside: Lower Abandon Rate. What’s Going to be Left Behind?

Abandon rate 65

Abandon rate Call Center Engineering Technology 65