Abandon rate Contact center software How To industry standards 
Hodusoft
JULY 3, 2023
The good news is, there is a metric to find out how much time agents spend on handling customer interactions, from the moment they greet and open the call with the customer to the stage where they wrap up all after-work tasks related to the call. How to calculate AHT? What’s the “standard” AHT for a call center?
SharpenCX
JANUARY 28, 2020
To support your agents on this mission, you have to know how to deploy a call center system that works for your agents (not against them). But, adopting the right tools in a call center can motivate your agents to provide better service and improve loyalty. Deploying new call center software impacts every process your team has.
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Hodusoft
AUGUST 2, 2023
Factors that affect the cost per call How to calculate the cost per call in a contact center? Importance of cost per call Tips to reduce cost per call in your contact center What is the cost per call? Modern contact centers can’t operate without a wide range of technology tools.
JustCall
MARCH 9, 2023
There are over 30 contact center KPI benchmarks that your business can track to achieve higher performance. Let’s dive straight into the 30+ best contact center metrics industry standards. The call arrival rate can help plan resources more effectively by identifying the most beneficial trends.
JustCall
MARCH 9, 2023
Essentially, creating an ideal customer persona is about knowing how to sell to each customer individually by working out how they would respond to your initiations. Focus on answering questions like the following: How exactly can your product solve a unique problem for your ideal customer? How to improve the contact center?
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