How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics
SharpenCX
DECEMBER 9, 2020
There’s plenty of room for creativity when it comes to entertaining your customers. Many of your customers don’t have time to sit on hold with customer service. Research found that improving IVRs contributes to lower call abandonment rates. IVRs are intended to provide simple, self-service options for your customers.
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