Abandon rate Cloud contact Interactive Voice Response Multichannel 
VocalCom
AUGUST 21, 2017
Brands may use optimized omnichannel practices that integrate features such as IVR options for mobile customers and callbacks that eliminate hold times and reduce abandonment rates. Efficiency means delivering optimum experiences every time while demanding the least possible effort from your customers.
VocalCom
AUGUST 7, 2017
For example, if customers are re-routed frequently, it may be necessary to match agents to more appropriate roles or improve the efficiency of IVR menus. If abandonment rates are high, offering customers callback options may ensure that they don’t waste time being placed on hold. Improve communications.
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