7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift
Hodusoft
FEBRUARY 29, 2024
High Call Volume In call centers, call volume is a metric used to measure the number of inbound calls in a specific period. Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. Some of these challenges include: 1.
52 
Let's personalize your content