Abandon rate Chatbots Cloud contact Gamification 
Fonolo
NOVEMBER 17, 2020
Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Storyline: Gamification. Managing a contact center has a unique set of challenges.
JustCall
MARCH 23, 2023
Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. Chatbot – A website chat widget that integrates with the platform. For example, you can use call analytics to track the performance of your call scripts.
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