ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS
CCNG
SEPTEMBER 27, 2023
This causes longer average speed of answer and higher abandonment rates. It should integrate with any system, including the IVR, collaboration tools, and CRMs, and it should be easy to stand up in weeks, not months. It can also provide answers to a customer portal, customer app, chatbot, and FAQs on a website.
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