Abandon rate Caller satisfaction Meeting Service level 
Calltools
JUNE 9, 2021
Abandonment Rate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonment rate. High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. Service Level. Handle Time.
Dialer 360
SEPTEMBER 10, 2019
This is towards meeting strategies purpose and performance targets. As well as set value purpose, enhance efficiency and boost service level. The study showed an 89% abandonment rate of customers on customer service. Besides, the industry as it is directly related to caller satisfaction.
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