Abandon rate Caller satisfaction Management Service level 
Calltools
JUNE 9, 2021
Abandonment Rate. How many callers hang up before an agent picks up or solves an issue? This is known as the abandonment rate. High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. Service Level. Handle Time.
Dialer 360
SEPTEMBER 10, 2019
These managers to track and analyze factor to considered crucial to success. Whereas, the senior management sees as most necessary for measuring progress. As well as set value purpose, enhance efficiency and boost service level. Usually, strategies help to managers to identify. Occupancy Rate.
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