Abandon rate Caller satisfaction Customer Service Wait times 
Calltools
JUNE 9, 2021
Are you providing the level of service your customers deserve? According to a 2017 Microsoft report , 97% of global consumers say that customer service experiences affect their brand loyalty and buying decisions. Abandonment Rate. How many callers hang up before an agent picks up or solves an issue?
Dialer 360
SEPTEMBER 10, 2019
Average Wait/Hold Time. Entirely, the strategy above and average the wait time more necessary. It makes or breaks a customer’s experience. Besides, time contributes to more frustrated customer and potential incline. So, this is the customer support quality. Average Handle Time.
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