Abandon rate Call flow CRM Knowledge Base 
NobelBiz
FEBRUARY 22, 2023
Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. Why is the abandonment rate important?
NobelBiz
FEBRUARY 15, 2023
Badly trained call center agents, information fragmentation across systems, a non-existent or poorly documented knowledge base, numerous individuals managing the same issue, and so on. Shorter calls equate to more calls per agent and higher income. Why is the abandonment rate important?
JustCall
MARCH 23, 2023
Call recording – Monitor agents for training and feedback by playing back call recordings. Auto save customer details to a CRM – All communications, whether calls, texts, or voicemails, are automatically stored in the connected CRM.
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