Top Call Center Efficiency Metrics And How To Improve Them
Playvox
JUNE 22, 2023
Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? What trends, such as AI , will shape CX in the coming years? Is your call center prepared? Put in place callback options during peak time periods to reduce wait times and call abandonment rates.
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