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The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech

SharpenCX

Let’s look at some necessary steps on how to deploy a call center system for a better CX. Deploying new call center software impacts every process your team has. Include both your agents and customers into this stage for a more successful implementation of the software. Get your Agent’s Perspective.

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What Is Call Queuing and Why It Is Important?

Hodusoft

A call queue, also known as a waiting queue or phone queue, is a system in call centers or contact centers that places callers into a virtual queue, based on pre-established criteria, until the right (most suitable) agent is available to answer their call. Some call queues offer a call-back option.