Abandon rate call center software Chatbots Multichannel 
Hodusoft
FEBRUARY 29, 2024
Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates. For MSPs, the acceptable abandonment rate is between five and eight percent.
Fonolo
FEBRUARY 14, 2023
Call-backs and virtual queueing It’s a known fact that customers hate being made to wait, especially when they’re trying to access support. Long hold times in call centers directly affect customer satisfaction, increase abandonment rates, and lower the overall performance of your operation.
Fonolo
FEBRUARY 7, 2013
Unsurprisingly, longer call hold times are directly correlated to higher call abandonment rates; people often give up and hang up before they get through to a support agent. As mentioned above, the abandonment rate is the most obvious metric to be affected. Outdated contact center technology.
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