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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Here are the ten most prominent trends that can help call center professionals stay ahead of the curve.

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Contact Center Gamification Call Center Average Handle Time 176
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Best Phone System for small business: Features to look for in your business phone

JustCall

JANUARY 21, 2022

Call Recording. Cloud phone systems let you record a call with just a mouse click or a screen tap. Sales managers or call center professionals can have the alternative of organizing their call records in a detailed manner. Book a consultation with our team of experts to get the full walkthrough.

Interactive Voice Response 52
Interactive Voice Response CRM Sales Coaching 52
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