Babelforce
MARCH 17, 2020
This is the second instalment in our list of call center best practices. In the previous installment we talked about data-driven call routing. And running a contact center is like running a marathon every day. 9 Investigate your virtual call center options. Good – let’s get started.
JustCall
NOVEMBER 23, 2022
In this article, we will explore the fundamentals of call center reporting, its key performance indicators (KPIs), benefits, and best practices. What is Call Center Reporting? Call center reporting is the process by which call center managers measure performance and efficiency.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
JANUARY 5, 2021
Call Abandonment Rate. The number of callers that hang up before connecting with an agent is a measure of your call abandonment rate. Call abandonment rate can also be referred to as the rate at which callers hang up prematurely. So, start tracking your call center metrics now!
Fonolo
NOVEMBER 17, 2020
Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business. This year, contact centers will see an increase in the number of implementations for performance management solutions. Measure Your Performance, and You’ll Go Far.
Hodusoft
AUGUST 2, 2023
In some cases, cost per call can account for almost 50 percent of the total cost of fulfilling an order. Read Also: Metrics to Measure the Performance of Your Virtual Call Center Importance of cost per call By calculating the cost per call, contact centers not only know how much money they spend on each call but also improve a lot of things.
Expert insights. Personalized for you.
52 
Let's personalize your content