Remove Abandon rate Remove Best practices Remove Upselling Remove Wait times
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All That Glitters Isn’t Gold: Why Conversational AI Needs More Than Just a Shiny UI

Netomi

Top-performing conversational AI platforms have a core comprised of three main components: Quality Customer Experience A quality customer experience means removing friction from the customer journey so that quick resolutions, short wait times, and customer self-service across all channels are achieved.

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Hype or Reality? Importance of Customer Service as a Key Differentiator

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On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. Lenox made this discovery because they have robust contact center analytics that give real-time notification of trouble areas so issues can be immediately rectified.