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Proactive Chat: What It Is, Use Cases & Best Practices

JivoChat

In this guide, we’ll compare proactive versus reactive chat, examine the best practices when using proactive chat, and finish up showing you nine ways to use proactive live chat (with examples) on your site. Proactive Chat Best Practices. Upsell and cross-sell at the point of purchase. Let’s get started!

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

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All That Glitters Isn’t Gold: Why Conversational AI Needs More Than Just a Shiny UI

Netomi

The key is using AI in every step of the process, from discovery to optimization, to help increase conversion rates, offer upsell and cross-sell opportunities, and reduce abandonment rates. Taking care of your contact agents’ workload and improving the quality of customer experience is critical.

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Talkdesk and Ytica Uncover the Power of Contact Center Analytics

Talkdesk

Abandon Rate — When your customers can’t reach you, you can’t help them with issues and you lose business. Lower abandon rates mean more customers are getting their needs met through the contact center. For example, you can learn whether agents are complying with best practices or legal requirements.

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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

That means not only better CX through every interaction but more opportunities for agents to upsell. Agents with access to complete information across all channels consistently provide optimal service. While integrated, omnichannel support is a boon for customer experience, there are clear productivity and cost benefits as well.

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Hype or Reality? Importance of Customer Service as a Key Differentiator

8x8

On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Lower cart abandonment rates. Boost on-page time and reduce bounce rate. Upsell or cross-sell customers on your offers. Best Practices for Automating Customer Service.