Abandon rate Benchmark industry standards Upselling 
Fonolo
FEBRUARY 9, 2023
Whatever the story is, clearly we need to approach this “standard” with skepticism. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer? 3. ” Here’s a great case study on a company that reduced abandonment rates.
Fonolo
JUNE 9, 2014
Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Or how many opportunities to upsell a customer were missed because the customer support agent didn’t have the time to build a relationship with the customer?
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