KPIs for call centers: 8 critical metrics to track
Global Response
MARCH 1, 2022
Handle time, CSAT, FCR, abandonment rate—the list is nearly endless. Example #3: Call center KPIs for automotive businesses. Finally, let’s take the example of a business within the automotive industry. Industry standard for this metric is 80/30, which means answering 80% of calls within 30 seconds.
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