Remove Abandon rate Remove Automatic Callback Remove Groups Remove Self service
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. It then delivers connects / “Hellos” to a single agent or group of agents in a pre-determined algorithm. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned.