Remove Abandon rate Remove Automatic Callback Remove Gamification Remove voip
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Call Center Dialer Software: Optimization Best Practices

NobelBiz

Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Ensure your network is built to spec for VoIP and CCaaS solutions. Ignoring FTC’s abandonment rate laws: in 30 days, only 3% of outbound calls can be abandoned. Train Your Agents Well A.