Fonolo

DECEMBER 6, 2018

The new platform offers a breadth of new features supporting increased security, reporting, customization, and accessibility, intended to provide customers with the tools they need to handle the growing call-volume and complexity in their contact centers. Expanded API functionality, to support custom-built call-back applications.

APIs 57

APIs Abandon rate Gamification Contact Center 57

JustCall

MARCH 23, 2023

Interactive Voice Response, or IVR, is necessary for every contact center. 10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

OctopusTech

SEPTEMBER 29, 2022

For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . Effective phone-based interaction is flexible and helps in reducing the costs of a call center. Automatic call routing.

Customer Service 62

Customer Service CRM Self service Analytics 62