Abandon rate APIs Chatbots Virtual Agent 
IdeasUnlimited
JULY 28, 2022
It is important to make use of APIs and integration to know where the customer is coming from, what the context is and where to take them ahead. Throughout the journey, it is important to align the strategy, policies, agents, and the technology in play. Call Routing Towards The Best Agent. In Conclusion.
JustCall
MARCH 23, 2023
Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. This data benefits companies looking to measure their call center agents’ performance. Talkdesk is one of few solutions that offer 100% call uptime SLA.
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