Remove Abandon rate Remove APIs Remove Call Center Remove eBook
article thumbnail

Mostly Positive Earnings Reports for Cloud Call Center Companies

Fonolo

We’ve been following publically-traded companies for whom cloud call center is a significant component of their business. First, “Collaborative Contact Center” combines their contact center service (built on inContact) with the RingCentral Glip team messaging/collaboration app. What’s Inside: Lower Abandon Rate.