Mostly Positive Earnings Reports for Cloud Call Center Companies
Fonolo
MAY 17, 2018
Gartner’s SWOT analysis on Twilio lists price commoditization as a major threat: “The legacy voice and messaging API business that comprises the majority of Twilio’s revenue is rapidly being commoditized….declining eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.
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