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CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences

NICE inContact

OCTOBER 29, 2019

With CXone, Radisson and its BPOs (business process outsourcers) are now all on the same unified cloud platform, which has reduced costs, increased agent utilization, improved quality scores and increased customer satisfaction.

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contact center solutions Contact Center Abandon rate Business Process Outsourcing 48
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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

JULY 28, 2015

Until 2015, Business Process Outsourcing (BPO) was based on a simple math formula: outsourcing non-core services (including customer call centers) to more cost-efficient partners and markets to reduce spend. The challenge for many providers is executing on this vision. On-Hold Omni-Channel Selection.

Call Center 45
Call Center Customer Service Call flow Abandon rate 45
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