What is a citizen developer – and how can they liberate your contact center?
Babelforce
MARCH 16, 2023
Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). Read our case study to learn how international retailer VidaXL used babelforce to cut AHT, wait times and abandonment rates.
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